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Privacy Policy

At Young Physio, we respect your privacy and are committed to handling your personal and health-related information responsibly.

Last Updated · 4 September 2026
Young Physio respects your privacy and is committed to protecting the information you share with us. This Privacy Policy explains how we may collect, use and handle information when you visit our website, contact us, request a call back, book an appointment or use our physiotherapy and rehabilitation services. This policy also applies to YoungPhysio@HOME, the home physiotherapy service offered by Young Physio.
01

Information We Collect

We may collect your name, phone number, email address and other information you voluntarily provide through enquiry, callback or appointment forms. For home physiotherapy services, we may also collect address or location details required to arrange a home visit.

02

How We Use Your Information

Your information may be used to respond to enquiries, contact you regarding requested services, arrange appointments, provide physiotherapy and rehabilitation services, and maintain appropriate service-related records.

03

Health-Related Information

Where relevant, you may provide information about your symptoms, injuries, previous treatment or relevant medical history. Information provided through a website enquiry or callback request does not replace a professional clinical assessment.

04

YoungPhysio@HOME

YoungPhysio@HOME is the home physiotherapy service offered by Young Physio. When you request a home visit, we may collect the contact and location information reasonably necessary to arrange and provide the requested service.

05

Sharing of Information

Young Physio does not sell your personal information. Information may be shared only where reasonably necessary for providing requested services, meeting applicable legal obligations, or protecting the safety and rights of individuals.

06

Cookies & Website Usage

Our website may use cookies or similar technologies to support website functionality and understand how visitors interact with the website. You may be able to manage cookies through your browser settings.

07

Data Security & Retention

We take reasonable measures to protect personal information from unauthorised access, misuse, loss or disclosure. Information may be retained for as long as reasonably necessary to provide services, maintain appropriate records and meet applicable obligations.

08

Children's Privacy

Physiotherapy services may be provided to children where appropriate. Information relating to a minor should be provided with the appropriate involvement of a parent or legal guardian where required.

09

Your Privacy Requests

You may contact Young Physio regarding questions about personal information, correction of inaccurate information or other privacy-related concerns. We may need to verify your identity before responding to certain requests.

10

Updates to This Policy

Young Physio may update this Privacy Policy from time to time. Any changes will be published on this page with an updated Last Updated date.

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Questions about your privacy?

If you have questions or concerns regarding this Privacy Policy or how your information is handled, please contact us.

This Privacy Policy should be read together with the Terms & Conditions and Medical Disclaimer of Young Physio.